> For the complete documentation index, see [llms.txt](https://www.mica.wtf/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.mica.wtf/dora/digital-operational-resilience-act/chapter-ii-ict-risk-management/article-14-communication.md). # Art. 14 — Communication 1. As part of the [ICT risk](https://www.mica.wtf/definitions/definitions/dora/ict-risk) management framework referred to in [Article 6(1)](/dora/digital-operational-resilience-act/chapter-ii-ict-risk-management/article-6-ict-risk-management-framework.md), financial entities shall have in place crisis communication plans enabling a responsible disclosure of, at least, [major ICT-related incidents](https://www.mica.wtf/definitions/definitions/dora/major-ict-related-incident) or [vulnerabilities](https://www.mica.wtf/definitions/definitions/dora/vulnerability) to clients and counterparts as well as to the public, as appropriate. 2. As part of the [ICT risk](https://www.mica.wtf/definitions/definitions/dora/ict-risk) management framework, financial entities shall implement communication policies for internal staff and for external stakeholders. Communication policies for staff shall take into account the need to differentiate between staff involved in [ICT risk](https://www.mica.wtf/definitions/definitions/dora/ict-risk) management, in particular the staff responsible for response and recovery, and staff that needs to be informed. 3. At least one person in the financial entity shall be tasked with implementing the communication strategy for [ICT-related incidents](https://www.mica.wtf/definitions/definitions/dora/ict-related-incident) and fulfil the public and media function for that purpose. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://www.mica.wtf/dora/digital-operational-resilience-act/chapter-ii-ict-risk-management/article-14-communication.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.