> For the complete documentation index, see [llms.txt](https://www.mica.wtf/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.mica.wtf/dsa/chapter-iii-due-diligence-obligations-for-a-transparent-and-safe-online-environment-art.-11-48/12.md).

# Art. 12 — Points of contact for recipients of the service

DSA Article 12 — Points of contact for recipients of the service. Regulation (EU) 2022/2065, Chapter III — Due diligence obligations for a transparent and safe online environment.

1. Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.
2. In addition to the obligations provided under Directive 2000/31/EC, providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.


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